Return Policy 🔄

Case-by-case handling of returns to maintain safety and compliance for research chemicals.

Return Overview

Certified Chems operates under strict research-only policies. Returns are handled cautiously due to regulatory, safety, and quality considerations. Not all chemical products are eligible for return.

Return Conditions

  • Only accepted if there is a confirmed error, defect, or mislabeling.
  • Must be requested within 14 days of receipt.
  • Return requests must include order number and supporting documentation.
  • Customer is responsible for proper handling and packaging of returned items.

Return Process

  • Contact support via info@certifiedchems.com with details and documentation.
  • Receive instructions for safe return shipment if eligible.
  • Verification by Certified Chems upon receipt of returned items.
  • Refund or reshipment issued based on case evaluation.

Related Policies

For more details on refunds or reshipments, see:

Support

All return inquiries are handled via email only:

Include order number for quick verification.