Refund Policy 💰

Transparent and secure handling of refunds for confirmed issues — research use only.

Refund Overview

Certified Chems operates a discreet, research-only supply chain. Refunds are only issued in cases of verified errors or defects. This ensures integrity and security of our chemical supply chain.

When Refunds Apply

  • Confirmed defective product
  • Incorrectly shipped item
  • Order not delivered due to our error

All claims must be submitted within 14 days of receipt and include supporting documentation (photos, batch info, COA, etc.).

Returns & Refunds

Due to safety and regulatory reasons, returns are handled case-by-case. Refunds may not be available for all chemical products. For details, contact support via info@certifiedchems.com referencing your order number.

For more information, see our Return Policy and Reshipment Policy.

Contact for Refunds

All refund inquiries should be sent via email only to ensure secure handling:

Include your order number and detailed description of the issue for prompt processing.